F135 Customer Support Engineer, Technical Data (Onsite)
At RTX, the world’s largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to solve the world’s most complex problems. Pratt & Whitney is a world leader in the design, manufacture, and service of aircraft engines and auxiliary power systems, revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
About the Role
Pratt & Whitney (P&W) Military Customer Support & Services (MCSS) is seeking a highly motivated Customer Support Engineer (CSE) for the F135 engine program, responsible for Source Data in support of F135 Joint Technical Data (JTD) engine manual creation and updates. The CSE will work closely with engineering teams on Limits Development & Expansion activities and configuration updates (engineering changes) to support scheduled and unscheduled maintenance for the F135 engine, at both Unit and Depot Maintenance levels. The role involves leading process improvement updates based on customer feedback and sustainment knowledge to continually enhance the JTD.
This is an onsite role located at US-CT-EAST HARTFORD-ETC, 400 Main St, BLDG ETC. U.S. citizenship is required due to program/contract access restrictions.
Responsibilities
- Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
- Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
- Review limits development documents from a sustainment perspective, providing feedback and customer support engineering approval.
- Influence effective solutions for implementation plans for new configurations.
- Review Joint Technical Data change requests, evaluating them based on technical expertise and sustainment process knowledge.
- Perform Source Data authoring functions, including creation of source data, quality reviews, workflow resolutions, task assignments, and resolution of customer comments.
- Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
- Collaborate with internal engineering groups, customers, vendors, and CSEs at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.
Requirements
- Bachelor's degree in a related field with 5+ years of related experience, or 3+ years of related experience with an advanced degree.
- U.S. citizenship is required due to program/contract access restrictions.
Preferred Qualifications
- Technical degree.
- F135 engine build, manufacturing, or design experience.
- 2+ years of military engine knowledge and experience.
- Knowledge or expertise in limits development and/or configuration management and engineering changes.
- Experience using technical data, drawings, and requirements.
- Strong problem-solving ability and attention to detail.
- Ability to track work at a micro level and support operations in a fast-paced, dynamic, and results-based production environment.
- Strong project management, time management, communication, and interpersonal skills.
- Proficiency in MS Office applications.
- Ability to support occasional travel (<10%) based on business needs (outsourcing vendors and/or customer sites).
Pay
The salary range for this role is 86,800 USD - 165,200 USD. The range provided is a good-faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including role, function, responsibilities, work experience, location, education/training, and key skills.
Benefits
- Medical, dental, and vision insurance.
- Life insurance, short-term disability, and long-term disability.
- 401(k) match.
- Flexible spending accounts.
- Flexible work schedules.
- Employee assistance program.
- Employee Scholar Program.
- Parental leave.
- Paid time off and holidays.
- Eligibility for annual short-term and/or long-term incentive compensation programs (dependent on role level and collective-bargaining agreements).