F135 Customer Data Manager - (Onsite)

About the role

The F135 Sustainment Data Management and Analytics (SDMA) organization supports sustainment contracts for the F135 engine powering the F-35 Joint Strike Fighter. SDMA is seeking a Customer Data Manager to join a highly skilled data-focused team responsible for enabling accurate, reliable, and integrated depot-level maintenance data across the F135 enterprise.

Responsibilities

• Ensure data is aligned across multiple platforms, applications, and systems serving as the Authoritative Source of Truth (ASoT).
• Perform data quality reviews of the fleet status vs. maintenance task limits, review individual assets when exception handling is required, and coordinate resources for and actively execute reconciliation of the data.
• FDM Focal for flight test and FT Engine Management support to include serially tracked part reconciliation and troubleshooting efforts with the site Engine Managers.
• Support ongoing Fleet Management Campaigns by ensuring Time Compliance Technical Directive (TCTD) execution, completion tracking, and compliance reporting.
• Participate in the Customer Support Integrated Product Team (CSIPT), providing data-driven insights to support communication of fleet issues with both internal and external customers.
• Identify areas for automation within our systems, processes, and tools and assist with development of new processes and tools that improve the way we perform tasks.
• Ensure proactive availability of reconciled lifing data for Module and LRU repair value streams.
• Collaborate with cross-functional partners including Customer Service Engineering, Global Service Engineering, Support Equipment Operations, Supply Chain Management, and Depot Engine Management to support end-to-end process execution.
• Execute and deliver data quality metrics as required as well as attend depot level meetings/working groups/capacity reviews as needed.
• Perform other data quality reviews as assigned.

Qualifications

• You Must Have:
• Bachelor’s Degree8 years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management experience or an Advanced degree with 5 years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management experience
• U.S. Citizenship
• Master’s degree and 4+ years of data analytics, data science, data management, Engineering, Field Services, Depot Engine or Quality Management
• Familiarity with Jet Engines and Maintenance concepts
• Demonstrated leadership experience in a formal or informal capacity, with Project Management skills
• Engineering, Data Science, Data Analytics, AI-ML experience
• Excellent collaboration and communication skills
• Ability to create meaningful metrics from large datasets
• Ability to manage competing priorities and short deadlines
• We Prefer:
• Experience in Engineering, Data Science, Data Analytics, AI-ML

Pay

The salary range for this role is 107,500 USD - 204,500 USD.