Principal F135 Customer Support Engineer (Onsite)

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems, revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Location: East Hartford, CT (Onsite)
Citizenship Requirement: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

About the Role

Pratt & Whitney is seeking a highly motivated individual to join the F135 Systems team within Military Customer Support and Services. In this role, you will ensure successful integration, implementation, and sustainment of data processes key to the execution of the F135 program. As a highly visible member of the organization, you will collaborate with internal and external stakeholders on these data processes, tracking data flows and resolving transmission and accuracy issues. This role is ideal for a self-motivated, team-oriented professional who thrives in a collaborative environment and is passionate about leveraging technology, systems integration, and analytics to drive data integrity, operational excellence, and business transformation.

Responsibilities

• Customer Support focal for implementation of advanced engine life system for the F135
• Manage implementation and drive execution of life data correction tasks by the customer in support of customer needs and migration to advanced engine life system
• Customer Support representative for life data integrity improvement and data escape reconciliation initiatives
• Status Management on progress of life data updates and system implementation
• Manage the propulsion system health and usage data flow process to Rolls-Royce, tracking data flow, addressing issues and implementing updates
• Support hardware removal data flow to PW Engineering team and vendors
• Reconcile incomplete hardware removal data in support of investigations and improvements
• Drive updates to the hardware removal data process to increase completeness and accuracy of data provided
• Manage data flow for the engine ice protection system to engineering for tracking of issues and system health of the fleet
• Drive corrections in the field to hardware specific control parameters to ensure software and hardware configuration alignment
• Support completion of contract deliverable reports supported by F135 customer support

Requirements

• A Bachelor’s degree in Engineering or Computer Science
• 8+ years of experience in engineering, computer science, or propulsion engine field service operations or 5+ years of experience with an Advanced degree
• U.S. citizenship is required

Preferred Qualifications

• F135 Sustainment experience
• Knowledge of engine systems operation, software development processes, and configuration management
• Project management experience

Pay

The salary range for this role is $107,500 USD - $204,500 USD. The range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Benefits

Hired applicants may be eligible for benefits, including but not limited to:

• Medical, dental, and vision insurance
• Life insurance, short-term disability, and long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off and holidays
• Annual short-term and/or long-term incentive compensation programs (eligibility dependent on role level and collective-bargaining agreement status)