F&I GAP Claims Adjuster

About the role

Zurich is hiring a GAP Claims Adjuster to join their F&I GAP Claims Team. This is a remote position in the United States, working Monday through Friday between the hours of 7:30am – 6:00pm local time, with occasional Saturday and/or overtime as required.

Responsibilities

• Reviewing new claims and ensuring all required information is complete
• Making initial contact
• Responding promptly to emails and phone calls to address questions or concerns
• Processing incoming mail and handling relevant documentation efficiently
• Managing requests and coordinating with providers as needed
• Evaluating claims for closure and making decisions that support positive outcomes

Requirements

• Basic Qualifications: Bachelor’s Degree and no prior experience required in the Claims area OR High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area OR Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area AND Must obtain and maintain required adjuster license(s)
• Preferred Qualifications: Insurance industry knowledge Minimum of 6 months of contact center experience Proven ability to multitask across multiple applications and systems Comfortable working with various platforms and multiple monitors simultaneously Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.) Experience in the finance, automotive, or total loss claims areas Strong team collaboration and interpersonal skills Excellent written and verbal communication skills Highly detail oriented with strong organizational abilities Self-sufficient and proactive in task management Skilled in effective problem resolution and customer support

Qualifications

• Bachelor’s Degree and no prior experience required in the Claims area
• High School Diploma or Equivalent and 2 or more years of experience in the Customer Service area
• Zurich Certified Insurance Apprentice including an Associate Degree and no prior experience required in the Claims area

Skills

• Insurance industry knowledge
• Contact center experience
• Microsoft Office Suite proficiency
• Finance, automotive, or total loss claims experience
• Team collaboration and interpersonal skills
• Written and verbal communication skills
• Detail orientation and organizational abilities
• Problem resolution and customer support skills

Benefits

Zurich offers competitive pay and comprehensive benefits for employees and their families. Short-term incentive bonus eligibility is set at 5%.

Pay

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases.

Schedule

This is a full-time remote position in the United States, working Monday through Friday between the hours of 7:30am – 6:00pm local time, with occasional Saturday and/or overtime as required.