Claims Adjuster I

Salary range: $60,588.64 - $72,735.46 annually. Starting pay will be within the posted range based on years of experience and education.

About the Role

Join our dynamic Human Resources (HR) Risk Management team as a Claims Adjuster I. In this crucial role, you will handle liability, worker's compensation, and subrogation claims through meticulous investigation, skillful evaluation, and decisive disposition. You will play a pivotal role in making informed decisions pertaining to the City’s liability and authorizing settlements based on verifiable damages. This position requires an enthusiastic, detail-oriented, and motivated self-starter with a desire to learn, a high level of accuracy, and strong technical skills.

This position is subject to budget-required furloughs to be implemented in the 2026 calendar year.

Responsibilities

• Investigate liability claims against the City; schedule interviews with City staff, claimants, and the public, virtually and in-person, for the purpose of data collection; and analyze and evaluate the city's liability exposure and compensatory damages.
• Investigate employee injury (Workers’ Compensation) claims, determine compensability, coordinate treatment, and process filings as necessary.
• Participate in subrogation of claims for the City by actively pursuing third parties for payment.
• Assess and evaluate the facts, damages, and extent of injuries and property damage.
• Recommend/set reserves in determining legal rights of recovery; monitor and assess claim reserves throughout the claim life.
• Mitigate, negotiate, and prepare settlement agreements up to established authority levels.
• Respond to public and staff inquiries in a courteous and timely manner; provide information within the area of assignment.
• Thoroughly document claim activity in claims database; provide prompt detailed responses to appropriate parties including claimants and attorneys.
• Work with employees, citizens, stakeholders, the Division of Workers’ Compensation, and attorneys to review and settle claims.
• Document files; provide a sound tracking system for reporting and closing cases; and establish and maintain records.
• Ensure compliance with all federal, state, and local laws, codes, and regulations.
• Other duties as assigned.

Requirements

We are looking for candidates who demonstrate knowledge of:

• Colorado Governmental Immunity Act (CGIA).
• The Colorado Workers’ Compensation statutes and rules.
• Claims investigation to determine liability, compensability, negotiate, and settle claims according to city's and state’s laws, policies, and procedures.
• Pertinent federal, state, and local laws, codes, and regulations.
• Principles and procedures of record keeping, evidence preservation, and technical report preparation.
• Modern office technology and supporting software programs and database applications.

Ability to:

• Learn and apply pertinent federal, state, and local laws, codes, and regulations.
• Apply the Colorado Governmental Immunity Act (CGIA) to incoming claims to determine the city's immunity.
• Apply Colorado Workers’ Compensation statutes to incoming employee injury reports to determine compensability.
• Stay up to date on requirements pertaining to claims law, state compensation law, policies, procedures, benefits, and damage assessment methods.
• Read and review property and auto estimates for damage.
• Review medical notes as they apply to claims.
• Seek information from various sources and initiate projects.
• Engage in advanced negotiating and settlement meetings.

Qualifications

• One year of full-time professional analytical experience processing and adjusting liability, workers' compensation, benefits, and/or insurance claims, including experience in a medical and/or behavioral health setting.
• Bachelor's degree from an accredited college or university.

We value a diverse range of qualifications and experiences. Each year of further education is equivalent to each year of relevant work experience, and each year of additional relevant work experience is equivalent to each year of required education.

Preferred Qualifications

The following qualifications are desirable but not required:

• Experience handling liability and subrogation claims.
• Public sector Risk Management experience.
• Experience using Origami.
• Experience with Microsoft Office applications.
• Strong negotiating and settlement skills.

Benefits

The City of Colorado Springs offers a comprehensive and competitive benefits program to meet the needs of employees and their families. Additional compensation may include shift differential, pay differential, acting or lead roles, special assignments, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.