F&B Supervisor

About the role

The Food & Beverage Supervisor supports the Food & Beverage Manager in overseeing daily operations across Margaritaville Hotel Nashville's vibrant outlets, including JWB Grill, our signature upscale-casual restaurant featuring chef-driven coastal cuisine, Southern-inspired dishes, and classic Cheeseburgers in Paradise, and Fins Bar & Rooftop, a high-volume rooftop destination featuring beach-bar vibes, skyline views, live music, and tropical boat drinks. This role helps ensure every outlet delivers the signature Margaritaville experience: relaxed, welcoming, fun, and service-driven, while maintaining the highest standards of quality, safety, sanitation, and responsible alcohol service. As a visible, hands-on leader, the Food & Beverage Supervisor will train, supervise, schedule, and coach team members, maintain a strong presence on the floor, engage directly with guests, and support daily operational and financial goals. The ideal candidate is an experienced hospitality professional who can confidently navigate multiple service styles, from elevated restaurant dining to high-volume rooftop service, while keeping the "no worries" island spirit alive in downtown Nashville.

Qualifications & Requirements

• Previous supervisory or management experience in Food & Beverage operations is required.
• Minimum of 1–3 years of hotel or restaurant Food & Beverage experience preferred.
• Strong experience in high-volume restaurant, bar, and/or rooftop lounge environments highly preferred.
• Current TABC certification required.
• Previous hands-on experience in at least one of the following areas preferred: bartender, server, barista, or host.
• Food/Beverage Service Worker Permit, where applicable.
• Strong interpersonal, communication, organizational, and leadership skills.
• Ability to read, write, and communicate effectively in English.
• Ability to work in a fast-paced hospitality environment while balancing multiple priorities.
• Flexible availability is required, including mid-shifts, evening shifts, late-night closings (approximately 1:00–2:00 AM), weekends, and holidays. Weekend availability is a must.
• A current resume must be submitted with your application.

Customer Service & Guest Experience

• Embody and promote the Margaritaville lifestyle: fun, relaxed, and genuinely guest-focused.
• Maintain a strong, visible floor presence across JWB Grill and Fins Bar & Rooftop to ensure consistent, high-quality service.
• Proactively engage with guests, enhance their experience, and resolve concerns quickly and creatively.
• Ensure service standards reflect both the elevated hospitality of JWB Grill and the energetic social atmosphere of Fins Bar & Rooftop.
• Train and empower team members to deliver personalized, memorable "Fins Up" moments for every guest.

Financial & Operational Performance

• Assist in managing multi-outlet labor costs and operational expenses.
• Adjust staffing and inventory to align with seasonal demand, hotel occupancy, arena and concert events, weather-driven rooftop traffic, and local Nashville happenings.
• Ensure proper cash handling and strict adherence to internal audit controls.
• Assist with inventory management, ordering, and cost-control initiatives.
• Monitor business levels and staffing needs to support efficient operations without compromising the guest experience.

People & Team Development

• Foster a positive, inclusive, and high-energy team culture that reflects Margaritaville's "License to Chill" values.