F&B Shift Manager - Full Time

Responsibilities Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphereEnthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relationsDirects the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standardsAbides by all State and Federal requirements of serving alcoholEnsuring that interim and annual performance evaluations are completed on time and files maintainedInteracts with guests to obtain feedback on product quality and service levelsCounsels, guides, trains, and instructs assigned personnel in the proper performance of their dutiesDevelop staffing schedules that assure the highest service levels with maximum productivityHires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programsMaintains high food, service and health and safety standardsResponds to guest and employee needs and resolves complaints and issuesInspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standardsControls labor and operating expensesSchedules and directs staff in the performance of work assignments.Continually seeks new methods and programs to promote the restaurant and the property as a wholeMaintains high visibility during peak periodsExcellent written and communication skillsEnsures all guests receive superior serviceAbility to work flexible hours Qualifications Must be 21 years of age or olderMust be able to obtain and maintain a gaming license issued by the Illinois Gaming BoardMust be a high school graduate or equivalentMust have two or more years of related experience in management in high volume, with casino experience preferredProblem-solving and decision-making abilityAbility to maneuver in all areas of assigned outlets, including all food and beverage service areas,Excellent verbal and written communication skillsExtensive knowledge of food products and service techniquesAbility to respond calmly and make rational decisions when handling guest and employee conflictsAfter hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET training is required to retain the positionAbility to work with computer-based time and attendanceMust be available to work flexible shifts, weekends, and holidays What’s In It For You Competitive Salary with annual performance reviewsComprehensive health coverage plan that includes medical, dental, and vision401(K)/ Company MatchAccess Perks and Childcare discounts$7 Daily Employee Parking GarageTarget Salary Range: $68,000 per year Physical Demands & Work Environment Frequently required to lift up to a maximum of 40 poundsRegularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and armsAble to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.The work environment contains bright lights, loud noise, and stressful situations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally’s Bet on You – We can’t wait to meet you! Requirements Role requirements Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board.Must have two or more years of related experience in management in high volume, with casino experience preferred About Bally's We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.