F&B Outlet 1 - PART TIME AM Host Greeter

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale’s only Hammam experience at Joya Spa.

About the role

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats guests with a friendly demeanor while keeping their expectations and the needs of the operation in mind.

Responsibilities

• Consistent maintenance and refinement of service standards.
• Ensure compliance with all hotel standards and local laws.
• Ensure compliance with health, safety, and sanitation awareness standards.
• Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel, including but not limited to answering phones, managing reservations and table assignments, greeting guests, seating guests, and explaining restaurant concepts.
• Perform all side work as assigned by management, including but not limited to organization of the restaurant host stand and guest entrance, and menu cleanliness.
• Adhere to all proper trash procedures.
• Retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of the restaurant and restaurant equipment.
• Maintain all furniture, fixtures, and equipment to a high standard.
• Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform proper steps of service when seating guests.
• Ensure high-quality table sets prior to seating tables.
• Provide positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests accurately and timely, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, such as nearby entertainment and theaters.
• Contribute to the restaurant sanitation operation and timing of service from the kitchen to the table.
• Ensure prompt delivery and quality control from point of departure to arrival.
• Attend daily stand-up meetings to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, both front and back of house.
• Execute all necessary instructions on Restaurant Event Orders.
• Encourage and build mutual trust, respect, and cooperation among co-workers.
• Maintain a professional, neat, and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Requirements

• Hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels.
• Passion for providing warm, engaging, and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to handle stressful and busy hotel operations.
• Ability to always maintain a positive and professional demeanor and composure.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests.
• Ability to communicate clearly and pleasantly both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll systems, Micros, POS systems.
• Serve Safe certified and unexpired TIPS required.