F&B Manager - Restaurant Operations

About sbe

sbe conceptualizes and develops innovative concepts that invite you to indulge in the extraordinary. As the global leader in “lifestyle hospitality,” we redefine the hospitality experience through innovation and collaboration. We ELEVATE THE EXTRAORDINARY.

Job Title

Food & Beverage Manager (F&B Manager)

Reports To

General Manager

Location

Los Angeles, CA

Employment Type

Full-Time

Job Summary

The F&B Manager assists in supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

Key Responsibilities

• Employees must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Supervise all F&B personnel.
• Respond to guest complaints in a timely manner.
• Prepare the F&B budget and monitor department performance with respect to the same.
• Perform any necessary follow-up, including forecasting.
• Maintain industry trends, take appropriate action to maintain competitive and profitable operations.
• Work with other members of the leadership team and keep them informed of F&B issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Cook up and monitor Loss Prevention in the F&B department.
• Prepare and submit required reports in a timely manner.
• Organize and conduct department meetings on a regular basis.
• Maintain quality of service and product.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items, within budget allocation.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure departmental compliance with SOP’s.
• Ensure the training of department heads on SOP’s, report preparation, technical job tasks.
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Competencies

• Maintain high standards of personal appearance and grooming.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.

Qualifications & Experience

• At least 2 years of progressive experience in hospitality field.
• PREFERRED: 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.

Work Schedule

Full-time, on-site position Requires flexibility to work evenings, weekends, and holidays

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical & Mental Requirements

• Able to stand or walk a minimum eight (8)-hour shift and work inside assigned bar area in the venue.
• Able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Able to lift and carry 25-50 pounds.
• Able to work inside and outside at all times of the year as needed, based upon business volumes.

Affirmative Action / EEO Statement

We are an equal-opportunity employer who is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe in, embrace, and abide by the spirit, as well as, to the letter of all applicable laws and regulations. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, internships, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.