F&B Manager

About the role

The F&B Manager oversees the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service, food quality, cleanliness, and sanitation.

Responsibilities

• Assist the AGM/GM with overseeing the outlet to ensure a smooth execution of service
• Develop staff training programs to ensure knowledgeable service throughout the outlet
• Aid in the development of departmental objectives, policies, procedures, and strategies
• Train and supervise Food & Beverage employees; provide feedback based on observation
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Analyze operational problems, such as theft and wastage, and assist the F&B Managers in establishing procedures to alleviate these problems
• Hold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed
• Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary
• Ensure all employees adhere to dress code policies for their scheduled shifts
• Aid in establishing cost improvement objectives and implementing action plans
• Follow inventory standards and procedures and consistently conduct an accurate inventory
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Ensure that all staff is delivering the level of service in accordance with New Waterloo Standard Operating Procedures
• Create opportunities for ongoing education and development of team members
• Promote and encourage guest name recognition at all times with both internal and external guests
• Maintain a high level of cleanliness and awareness of safety in the work area
• Ensure that all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed
• Maintain open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure the outlet needs are met

Requirements

• 2+ years of related experience in the hospitality industry preferred
• Strong written and verbal communication skills and the ability to write routine reports and correspondence
• Ability to speak effectively before guests and groups of co-workers
• Navigate and operate computer and Point of Sale (POS) systems
• Apply concepts of math including addition, subtraction, multiplication, and division
• Leadership skills
• Belief in developing team and creating a holistic sense of mission
• Solutions-oriented mindset and confidence to make fast-paced decisions
• Excellent time management and ability to function effectively in a dynamic environment
• Strong work ethic and ability to work both autonomously and with a team

Qualifications

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Speak effectively before guests and groups of co-workers
• Navigate and operate computer and Point of Sale (POS) systems
• Apply concepts of math including addition, subtraction, multiplication, and division
• Have a solutions-oriented mindset and the confidence to make fast-paced decisions
• Work both autonomously and with a team

Skills

• Leadership
• Team Development
• Customer Service
• Time Management
• Problem Solving
• Communication

Benefits

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

About New Waterloo

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.