F&B Manager

About the Company

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. The company specializes in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. Highgate utilizes industry-leading revenue management tools to identify and predict evolving market dynamics, driving outperformance and maximizing asset value.

About the Role

The Food & Beverage Manager is responsible for assisting in coordinating, supervising, and directing all aspects of F&B outlet operations while maintaining profitability, high-quality products, and service levels. This role involves marketing ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and meeting productivity goals while ensuring consistent quality.

Responsibilities

• Oversee all aspects of the daily operation of the outlet.
• Supervise outlet personnel and respond to guest complaints in a timely manner.
• Keep immediate supervisor informed of issues as they arise.
• Coordinate and monitor all phases of Loss Prevention in the outlet.
• Prepare and submit required reports, including Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor quality of service in the F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with all local liquor laws, health and sanitation regulations, and SOP’s in all outlets.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Train employees on SOP’s and technical job tasks; conduct departmental and hotel training (CARE, One to One, etc.).
• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.
• Complete tip reporting.
• Understand, implement, and monitor corporate promotions in the outlet (if applicable), including buffet and three-meal concept standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain a warm and friendly demeanor at all times.
• Attend all hotel-required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Location: Monterey Beach Hotel, Monterey, CA