F&B Hostess (Chinese Speaking)

What you will be doing

• Prepares the welcome desk and seats allocation.
• Takes the reservations and maintains the reservation book.
• Welcomes Guests and provides best seats available.
• Cleans and tidies the restaurant and prepares for closing.
• Before every work shift, finds out about dish composition and any shortages.
• Organizes work to suit fluctuations in numbers, events, and guests.
• Ensures the equipment used remains in good condition.
• Upsells private dining and other events to Guests.
• Provides a friendly and personalized welcome for guests.
• Offers attentive service and adapts to any constraints guests may have.
• Heeds any remarks made by guests and ensures follow-up.
• Establishes good relations with guests, offering advice and fostering Guest loyalty.

Qualifications

• Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essentials.
• A Russian or any other international language speaker is a great asset.
• Guest-oriented, service-minded, and attentive to quality.
• Sales acumen.
• Dynamic team player.
• Creative.