F&B Host/Hostess - Guest Experience Ambassador

About the role

The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Food & Beverage Guest Experience Ambassador. The Food & Beverage Guest Experience Ambassador will report to the Restaurant Manager and will be part of a F&B department. This is a full-time role.

What you’ll do

• Ensure guests are welcomed in a warm and professional manner and supervise the entrance of the restaurant
• Manage the reservations by phone, by email and face to face, recording guests’ preferences
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Possess comprehensive knowledge of the menu content
• Maintain a thorough understanding of all standards
• Liaise with Event and the restaurant team for special events and occasions
• Liaise with other departments (F&B, Sales and Front Office) for VIP guests and special celebrations
• Supply guests with directions and information regarding the restaurant and the hotel
• Provide support regarding any reasonable task requested by the Management

What we’re looking for

• Fluent English and Italian are required
• Understanding of luxury hospitality F&B operations
• Experience in the same role in fine dining restaurants would be an advantage
• A warm, people-oriented demeanor
• A team-player attitude
• Positive outlook and dependability
• Excellent personal presentation and interpersonal skills

What we offer

• Professional career progression at international level in 10,000 Marriott hotels
• Learning and development opportunities online, on the job and in class
• Discounts on hotel rooms, gift shop items, food and beverage
• Experienced management & motivated and engaging colleagues
• Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
• Canteen service and uniform