F&B Attendant/Concessions - On Call (Mid-America Center)

Responsibilities

• Processes, prepares, and delivers guest orders.
• Operates a cash register, rings the proper amount into the register, and gives correct change to guests.
• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment, and delivering orders to guests.
• Maintains and replenishes all food/beverage products in the work area by stocking counters and displays in a neat, accurate, and timely manner.
• Prepares and pours drink/food orders with proper portions and ingredients according to recipes and presents drinks to guests or servers as required.
• Maintains guest consumption of alcohol and intervenes as needed according to guidelines.
• Removes and properly disposes of all refuse and debris accumulated in service stations in accordance with department procedures.
• Assists team members in their duties as required, such as refilling ice buckets, restocking coolers, and attending to guest needs.
• Ensures the work area is neat, clean, and sanitized before and throughout the shift by wiping counter areas, beverage stations, sinks, and floors as required.
• Partners with the culinary team to work as a team to ensure coordinated work flow during shifts to meet business demands and ensure customer satisfaction.
• Slices and pits fruit, fills ice bins with crushed or cubed ice from designated ice machines, preps popcorn, hot dogs, nachos, and maintains all equipment in proper fashion.
• Completes all assigned closing duties at the end of the shift, removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures.
• Resolves service problems according to guidelines.
• Supports safety and accident prevention programs (e.g., non-slip footwear, proper lifting).
• Maintains compliance with all regulatory, governmental, and safety requirements.
• Meets or exceeds all State of Iowa and Company sanitation requirements (ServSafe).
• Presents oneself and encourages others to do the same as a credit to the Company.
• Provides fast, friendly, professional, and responsive customer service to guests.
• Dresses in appropriate uniform/attire based upon event/venue, occasionally using a costume.
• Performs all other related and compatible duties as assigned.

Qualifications

• Ability to respond calmly and maintain composure in high volume, stressful situations.
• Must be able to perform multiple tasks simultaneously.
• Must be a team player.
• Good oral and written communication skills, including tact when dealing with difficult customers, fluency, and literacy in English.
• Must maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
• Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop, and stack.
• Must be able to run on level surfaces, as well as, up and down stairs.

About the role

The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events. Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.