F&B Attendant Buffet - Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

About the role

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Responsibilities

• Work in all venues including but not limited to Biloxi Bay Buffet, Pho-Boy, and BT Grill.
• Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.
• Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.
• Expedite food purchases for our guests according to service standards.
• Expedite food purchases for online orders and third-party pickups.
• Ensure that front line checklist is used to restock inventory as needed.
• Serve as an ambassador for all Food and Beverage outlets.
• Maintain cleanliness and sanitary conditions of the dining area.
• Perform all assigned cleaning and general maintenance tasks.
• Report issues and/or guest complaints to leader.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Report issues to Management.
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to Management.
• Maintain strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High School diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Prior food handling, cashier and/or attendant experience preferred.
• Prior knowledge of proper food holding temperatures and the ability to identify temperature danger zones and understanding the proper use of cleaning chemicals preferred but not required.
• Must have ability to work weekends, nights, and holidays as scheduled.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have excellent communication skills (both verbal and written).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present proper phone etiquette.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to the local policy and increases with the length of employment.
• Wellness programs designed to support team members' financial, physical, and mental well-being.