Eye Bank Communications Supervisor

Responsibilities

• Training and re-assessing all Eye Bank Donor Coordinators on a periodic basis, which includes, but is not limited to obtaining consent for Anatomical Gift Donations and conducting Donor Risk Assessment Interviews with legal next-of-kin, and data entry.
• Training and re-assessing all Donor Screeners on a periodic basis, which includes, but is not limited to initial referral generation of initial referrals, miscellaneous calls, and import offers.
• Developing and maintaining Standard Operating Procedures as related to the communications of the Utah Lions Eye Bank.
• Ensuring staffing and adequate coverage of Communications Center.
• Developing, monitoring, and reporting on Communications Center activities through appropriate and timely reports.
• Interfacing with external communication stakeholders, including, but not limited to DonorConnect.
• Performing duties of an Eye Bank Donor Coordinator and/or Eye Bank Donor Screener, as needed.
• Assisting in AOC call rotation.
• Interacting with the Director of Operations, as well as Executive and Medical Directors concerning medical histories.
• Providing oversight for staffing to ensure adequate coverage of department.
• Conducting and leading monthly team meetings with Communication Center staff to discuss current operations, team performance, and further educate staff on policies and procedures.
• Documenting and distributing meeting minutes to leadership and staff.
• Serving as an active and contributing Administrative Staff member.
• Maintaining excellent customer service relations with referring hospitals, funeral homes, law enforcement agencies, OPO, and OME.
• Assisting in education and training of technical staff.
• Completing annual Bridge/LMS training per University of Utah Health Academics policy.
• Participating and complying with established Quality Assurance policies and assist with routine monitoring upon request.
• Performing other duties as assigned.

Qualifications

• Clerical support in medical or health related field.
• Possess general medical knowledge and apply these skills in determination of donor eligibility.
• Strong communication skills and excellent telephone etiquette.
• Able to prioritize calls and triage donors to maintain efficiency in ocular tissue recovery with minimum supervision.
• Exercise excellent judgment and initiative, keep confidences, be honest and discreet.
• Maintain an excellent attendance record.
• Interact with all others in a professional and customer-friendly manner.
• Able to be a supportive team member.
• PC skills including excellent data entry abilities.
• Must be able to take call when adequate coverage cannot be secured.
• Possess knowledge of all ULEB procedures, EBAA Medical Standards, and FDA regulations pertaining to eye banking.
• Know and follow current hospital and Medical Examiner office procedures regarding organ/tissue donation in accordance with current FDA / EBAA / OME / ULEB Policies and Procedures.
• Interact professionally with all persons, both internal and external, in a friendly, customer service-oriented manner.
• Uphold University Health Academics core values by adhering to the PROMISE standards.