External Workforce & BPO Program Manager

About the role

We are HALO, connecting people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives across 40+ sales offices in the United States drive HALO’s leadership in branded merchandise, uniform programs, and recognition and incentive solutions.

We are seeking an External Workforce & BPO Program Manager to lead and evolve our contingent workforce and outsourced services programs. This role serves as the primary owner of the processes, partnerships, and operational controls supporting our global non-employee workforce, including domestic and global temporary labor, as well as agency and BPO partners. The ideal candidate is equally comfortable developing workforce strategies and executive-level partnerships as they are maintaining accurate records, tracking headcount, generating reports, auditing data, and ensuring operational excellence.

Responsibilities

• Stakeholder Consultation & Workforce Planning
  • Serve as a trusted advisor to Talent Acquisition, Human Resources, Finance, and business leaders regarding contingent labor and outsourced workforce strategies.
  • Consult with business stakeholders on talent fulfillment options, including employee, contingent labor, project-based resources, and BPO solutions.
  • Provide data-driven insights and recommendations to HRBPs, Talent Acquisition, Finance, and business leaders on optimal talent fulfillment approaches.
  • Build strong working relationships across functions to ensure alignment, transparency, and effective decision-making.
  • Partner with Finance and business stakeholders to support workforce planning, budget forecasting, labor cost analysis, and spend reporting.
• Program Creation & System Administration
  • Own the day-to-day administration of contingent workforce records, tracking systems, vendor rosters, contracts, and reporting tools.
  • Maintain data integrity through regular audits, reconciliations, reporting reviews, and process documentation.
  • Establish and continuously improve scalable processes as the program evolves.
  • Reconcile and process invoices associated with agencies, ensuring accuracy against approved contracts, rates, and SOWs.
  • Investigate and resolve invoice discrepancies, payment issues, and vendor inquiries.
• Contingent Workforce Program Governance
  • Lead cross-functional collaboration with business leaders, Talent Acquisition, Human Resources, Finance, and Legal to assess workforce solution providers and contingent labor vendors.
  • Direct operational lifecycle workflows of domestic and global contract talent, ensuring successful implementation through governance, contracting, risk management, onboarding, and offboarding.
  • Partner with HRBPs and TA to create guidelines for releasing hiring needs to secondary or tertiary staffing agencies.
  • Ensure QBRs are conducted to assess optimization, program savings, SLA, and other agreed-upon metrics.
  • Track contract renewals, fee structures, and volume discount tiers built into agreements.
• BPO Relationship & Vendor Management
  • Develop trusted, collaborative relationships with external partners locally and globally while holding vendors accountable for performance, service delivery, and compliance.
  • Influence vendor behavior through partnership, performance management, and continuous improvement initiatives.
  • Serve as the primary point of contact to investigate and resolve third-party delivery bottlenecks, performance lags, or cross-border vendor staffing issues.

Requirements

• Bachelor’s degree preferred.
• 6+ years of experience in contingent workforce management, workforce programs, talent acquisition operations, vendor management, HR operations, procurement, program management, or a related discipline.
• Demonstrated experience managing programs requiring both strategic stakeholder consultation and detailed operational execution.
• Proven ability to establish, document, and continuously improve processes while maintaining data integrity and operational controls.
• Experience evaluating workforce fulfillment models and advising stakeholders on employee, contingent labor, project-based, and outsourced workforce solutions.
• Strong relationship management and influencing skills with the ability to partner effectively with business leaders, Talent Acquisition, Human Resources, Finance, Legal, vendors, and other cross-functional stakeholders.
• Prior success migrating a corporate entity from manual spreadsheet-based vendor tracking to a formal Vendor Management System (VMS) strongly preferred.
• Certification in Contingent Workforce Management (CCWP) or project management principles (PMP) strongly preferred.

Pay

The estimated base salary range for this position is between $95,000 and $110,000 annually. This range serves as a general guideline and reflects a broad spectrum of labor markets across the U.S. Compensation decisions are influenced by factors including the scope and responsibilities of the role, the candidate’s work experience, location, education, key skills, internal equity, external market data, and broader market and business considerations.

Benefits

• Comprehensive nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits.
• 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
• Hybrid work options and flexible schedules to support work-life balance.
• Recognition programs that convert milestones and achievements into gift cards, trips, concerts, and merchandise.
• Career advancement opportunities, including internal promotions and access to a global network of industry leaders.

About HALO

At HALO, we unleash the energy of our clients' brands and amplify their stories to capture the attention of those who matter most. Over 60,000 small- and mid-sized businesses partner with HALO, making us the global leader in the branded merchandise industry.

Our culture thrives on ingenuity, inclusion, and relentless determination. We push the limits of possibilities by staying curious, humble, and provocative. Diversity fuels our creativity, and we uphold an inclusive culture of respect, dignity, and equity in everything we do. We are committed to achieving results while supporting one another with accountability, transparency, and dependability.