Program Manager, Extended Workforce Solution & Business Operations

Risk Management & Compliance

• Identify, assess, and mitigate contingent workforce risks (operational, legal, reputational, cultural, and financial)
• Audit program compliance

Vendor Lifecycle & Contract Administration

• Facilitate vendor onboarding
• Manage the end-to-end contract lifecycle (MSAs, SOWs, NDAs)
• Monitor SLA performance
• Resolve operational discrepancies

Stakeholder & Supplier Engagement

• Manage end-to-end communication workflows
• Handle system access/control requests
• Partner with internal Vendor Managers and external suppliers to drive best-in-class engagement

Cost Optimization & Business Cases

• Identify and lead in-year and long-term cost-efficiency initiatives
• Independently gather data needed to build strategic business cases

Process Scaling & Automation

• Identify opportunities to scale operations
• Lead process improvement deliveries through tooling, data insights, and workflow automation

Analytics & Program Reporting

• Track, analyze, and report on key program metrics, scope, findings, and recommendations
• To measure business impact and operational efficiency

Experience & Education

• 5+ years of Operational experience, with a focus on managing or maturing risk/operational workflows
• Bachelor's Degree in a relevant field or equivalent practical experience

Tools & Framework Tracking

• Direct experience with Jira and structured requirements tracking to manage operational priorities, action items, and cross-functional deliverables

Process Improvement & Systems Thinking

• Proven track record of evaluating complex workflows, identifying failure modes, and authoring clear, comprehensive operational documentation

Communication & Collaboration

• Exceptional written and verbal communication skills, with the ability to build trust, align diverse stakeholders, and influence without formal authority

Tech Proficiency

• Demonstrated ability to leverage technology for increased efficiency and quickly adopt new tools

Project Leadership & Operational Problem Solving

• Proven ability to lead projects, manage processes, and independently resolve operational issues through strategic thinking and data analysis

Pay

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.