WORKFORCE PROGRAM MANAGER

Job Location: 150 N 18th Ave, Phoenix, AZ 85007 (Hybrid)

About the role

Under general direction, this position supports the workforce initiatives for the Arizona Primary Care Office. Responsibilities include data evaluation and collection for Primary Care Areas and Health Professional Shortage Areas, as well as supporting state-wide initiatives to increase recruitment and retention of health care professionals and federal programs in health workforce.

Responsibilities

• Manages the Workforce Programs, including overseeing contracts, monitoring compliance, overseeing loan repayment disbursements, reviewing and approving applications, tracking/monitoring provider documents, and resolving provider complaints and issues.
• Provides technical assistance and training to providers, sites, and the public about the Workforce Programs; promotes and markets the program to increase awareness, referrals, and participation.
• Maintains and updates program websites; develops and revises marketing materials.
• Serves as the liaison for the workforce programs; conducts meetings; collaborates with internal and community partners and stakeholders on recruitment and retention activities.
• Maintains and updates the Workforce Programs database and tracking logs (Excel/Google Sheets) and develops standard work and manuals.
• Prepares reports, including the annual Maternal and Children's Health report; writes or assists with grant writing; coordinates the annual sliding fee schedule update and publications.
• Supports data evaluation and collection for Arizona Health Care workforce; plans stakeholder and advisory committees.
• Performs other duties as assigned related to the position, including travel and attendance at meetings at alternate locations when necessary.

Requirements

• Bachelor's degree in Public Health, Business, or related field and 3 years’ experience in program planning and administration, or other closely related work.
• Master's degree will substitute for 1 year of experience.
• Valid driver’s license if driving is required as an essential function of the job.

Skills

Knowledge of:

• Community-based health services, access to care issues, health disparities, recruitment and retention strategies.
• Health care planning and program implementation targeting medically underserved communities.
• Local and statewide health services agencies and organizations.
• Performance Management (PM), Continuous Quality Improvement (CQI), and Lean methodologies.
• Contract management.

Skilled in:

• Written and oral communication.
• Planning, problem-solving, and resolution.
• Organization, detail-orientation, and priority setting.
• Data collection and analysis.
• MS Office Products including Word, Excel, PowerPoint.
• Data entry.

Ability to:

• Work independently and in team/group settings.
• Conduct basic research, multitask, and adjust to changing priorities.
• Meet deadlines on short time frames.
• Prepare and deliver formal and informal presentations.
• Respond to a high volume of phone calls and technical assistance requests.
• Maintain effective working relationships.
• Support a diverse, multi-cultural workforce that reflects the community and promotes equal opportunity.

Pay

$57,200

Benefits

• Affordable medical and dental insurance plans.
• Paid vacation and sick time.
• Paid Parental Leave – up to 12 weeks per year for a newborn or newly placed foster/adopted child (pilot program).
• 10 paid holidays per year.
• Wellness program and plans.
• Life insurance.
• Short/long-term disability insurance.
• Defined retirement plan (State contributes 50% of total cost; 27-week wait period for new employees).
• Award-winning infant-at-work program.
• Credit union membership.
• Transit subsidy.
• ADHS Student Loan Assistance Program – eligible employees can receive up to $300.00 per month for outstanding student loans.