Express Service Writer

Position Summary

The Express Service Writer serves as the primary point of contact for customers visiting the dealership for quick maintenance and light repair services. This role is responsible for greeting customers, identifying vehicle service needs, preparing repair orders, communicating service recommendations, and ensuring an outstanding customer experience throughout the service visit.

About the Role

Benefits
Excellent working hours
Closed on Sundays and major holidays
401(k) matching
Health, Dental & Vision insurance
Health savings account
Life insurance
Paid time off
Employee discount
Referral program

Essential Duties and Responsibilities

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and accurately document service requests.
• Create and manage repair orders for express maintenance services, including oil changes, tire rotations, multi-point inspections, battery services, and other routine maintenance.
• Review manufacturer maintenance schedules and recommend appropriate services.
• Communicate service recommendations, costs, and completion timelines to customers.
• Maintain consistent communication regarding vehicle status and service updates.
• Cookordinate workflow between customers, technicians, and service management to ensure efficient vehicle processing.
• Review completed repairs with customers and explain services performed.
• Process payments and ensure repair orders are completed accurately.
• Assist with scheduling future maintenance appointments.
• Follow dealership and manufacturer policies, procedures, and customer service standards.
• Maintain a clean, organized, and professional work environment.
• Achieve customer satisfaction, retention, and sales goals established by dealership management.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required; automotive service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Basic computer skills and the ability to learn dealership management software.
• Strong organizational and time-management abilities.
• Professional appearance and positive attitude.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check.

Performance Expectations

• Deliver exceptional customer service and maintain high customer satisfaction scores.
• Meet vehicle throughput and efficiency goals.
• Accurately document customer concerns and service recommendations.
• Promote recommended maintenance services with integrity and professionalism.
• Support dealership growth through customer retention and repeat business.

About Us

About Us:
Our family has been in the automotive business for nearly 80 years. The Whitaker / Selover / Underriner brand is four generations strong and, since our opening day in Montana in 1944, we have taken pride in being supportive of our team members, as well as local organizations in and around our communities. Each generation has added to our success, growth and ways we give back to our communities. In 2014, we expanded into Washington adding Walla Walla Valley Honda and its community to our Automotive Family. Recently we were pleased to announce the addition of The Dalles, Oregon’s Ford and Nissan dealerships. We are driven to grow and establish strong roots in every community we serve. It's what our family legacy is built on, and why our values remain Family, Community, Integrity, Passion, and Accountability.

Underriner is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.