Express Service Coach

Job Description

• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
• Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
• Dealership phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly time cards and expense reports submission

Qualifications

• At least 7 - 10 years of Dealership or Aftermarket management experience
• OEM dealer contact experience is a plus
• Excellent verbal and written communication skills
• Proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Additional Information

The Coach will need to be available and have the desire to travel 80% of the time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $78k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.