Express Service Coach

Job Description

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as to assist with Dealer Launch Meetings and Dealer Workshop Meetings.

• Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
• Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
• Dealership phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…).
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly time cards and expense reports submission

Qualifications

• At least 7 - 10 years of Dealership or Aftermarket management experience
• OEM dealer contact experience is a plus
• Excellent verbal and written communication skills
• Proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web based applications
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence the sales personnel and technicians in the training processes and monitoring the results

Additional Information

• The Coach will need to be available and have the desire to travel 80% of the time
• Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision