Express Service Coach

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

About the role

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will develop and maintain a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Responsibilities

• Installation and sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
• Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
• Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
• Dealership staff on-the-job training as outlined in the MSX Express Maintenance program documentation
• Dealership phone follow-up support
• Timely and comprehensive completion of dealer action plans
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow-up call after repair, etc.)
• Adequate OEM National and Regional personnel contact
• Monthly field detail reports submission
• Weekly time cards and expense reports submission

Requirements

• At least 7–10 years of Dealership or Aftermarket management experience
• OEM dealer contact experience (a plus)
• Proficiency with Microsoft Word, PowerPoint, Excel, and navigating internet web-based applications
• Ability to leverage relationships to identify and sell the business case for change
• Analyzing data from dealer financials and operational assessments to establish improvement action plans
• Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
• Ability to understand, establish, and implement effective metrics to keep dealerships focused on growth and ROI
• Demonstrated proficiency with PC applications in a Windows environment
• Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
• Ability to influence sales personnel and technicians in the training processes and monitor results
• Availability and desire to travel 80% of the time

Qualifications

• Highly motivated, self-starter with excellent customer relationship, communication, and facilitation skills
• High degree of interest in working in a field environment with minimal supervision

Pay

The wage range for this role takes into account a wide range of factors including skill sets, experience, training, and other business and organizational needs. A reasonable estimate of the current annual range is $65,000 to $78,000 based on current experience.