Express Service Coach

About the role

The Express Service Coach will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will develop and maintain a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, and assist with Dealer Launch Meetings and Dealer Workshop Meetings.

Responsibilities

• Develop and maintain a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, and assist with Dealer Launch Meetings and Dealer Workshop Meetings.
• Install and sustain the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation.
• Conduct Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation.
• Conduct Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation.
• Conduct Dealership staff on-the-job training as outlined in the MSX Express Maintenance program documentation.
• Provide timely and comprehensive completion of dealer action plans.
• Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…).
• Adequately engage OEM National and Regional personnel.
• Submit monthly field detail reports.
• Submit weekly time cards and expense reports.

Qualifications

• At least 7 - 10 years of Dealership or Aftermarket management experience.
• OEM dealer contact experience is a plus.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, and navigating internet web-based applications.
• Exceptional track record and attributes that include:
• Leveraging relationships to identify and sell the business case for change.
• Analyzing data from dealer financials and operational assessments to establish improvement action plans.
• Implementing Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level.
• Understanding, establishing, and implementing effective metrics to keep dealerships focused on growth and ROI.
• Proficiency with PC applications in a Windows environment.
• Training and utilizing all aspects of Automotive Tire Sales and automotive Maintenance sales.
• Influencing the sales personnel and technicians in the training processes and monitoring the results.
• Availability and desire to travel 80% of the time.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $78k based on current experience.