Express Service Advisor for Town Chrysler Jeep Dodge Ram

About the role

Town Chrysler Jeep Dodge Ram is seeking an Express Service Advisor who acts as a liaison between our customers and express service technicians. The Express Service Advisor ensures customer service by working with customers to address vehicle issues and problems through routine maintenance, and advises if further work on the vehicle is necessary.

Responsibilities

• Schedule express service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Write express vehicle orders accurately and clearly.
• Inspect the vehicle and use service history to recommend additional needed service.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to test technician.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Upon customer drop off: Establish “promised time,” obtain customer's signature on repair order, and establish customer’s method of payment.
• Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Handle telephone inquiries regarding appointments and work in process.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas, locked, and all keys are marked and put away correctly.
• Review completed work and all charges with customers.
• Maintain high customer satisfaction standards.

Requirements

• Experience in relating effectively with co-workers, supervisors, customers, vendors, and the general public.
• Ability to present learned information one-on-one and in small groups.
• One or more years of experience in a fast-paced environment with deadlines.
• Manufacturer Training certifications.
• Ability to drive manual vehicles.
• Valid Washington State Driver’s License or equivalent (must convert to Washington State License within 30 days of employment).
• Clean driving record to meet insurability standards.
• Willing to submit to a pre-employment background check and drug screen.

Benefits

• Competitive Salary
• Health Insurance Plan (Medical/Dental/Vision)
• Opportunities for professional growth and advancement
• PTO (Sick Time & Vacation Accrual: year 1 = 1 hr/40 hrs worked; year 2-9 = 8 hr/month; year 10+ = 11 hr/month)
• 401K Plan (after one year of employment)
• 6 Holidays off each year
• Paid Training
• Employee appreciation and semi-annual employee celebrations
• Employee vehicle purchase plans within Town Auto Group
• Employee discounts on select services/purchases within Town Auto Group
• Town Toyota Center event ticket employee discounts on select venues