Express Lube Advisor
Lithia & Driveway · Miami, FL · 1 mo ago
OTHRFull-time
What You'll Do
- Answer incoming telephone calls in a friendly and professional manner.
- Follow the Initial Customer Contact (ICC) process:
- Greet customers in a friendly and professional manner.
- Identify, confirm and offer resolution to customer concerns.
- Communicate with customers about what needs to be done, how much it will cost and when service will be complete.
- Assess customer needs by conducting a vehicle walk around.
- Follow-up with customer during repair/servicing of vehicle so they are aware of status.
- Comprehensive benefits package including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid holidays & PTO
- Short and Long-Term Disability
- Paid life insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs