Express Lube Advisor

About the role

Lithia Hyundai of Anchorage, part of the Lithia & Driveway family, is now hiring an Express Lube Advisor. The position offers a pay range of $4,000 – $7,000 per month based on performance, with a work schedule from Monday to Friday from 7:00am to 6:00pm.

Responsibilities

• Answer incoming calls professionally and follow telephone standards.
• Greet customers, identify their concerns, and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Conduct a vehicle walk-around to assess customer needs.
• Gain customer approval for recommended services and offer a multi-point inspection.
• Create accurate repair orders using the ADP system.
• Provide accurate estimates, review inspection findings, and obtain approval for additional repairs.
• Dispatch repair orders efficiently and communicate with technicians throughout the repair process.
• Keep customers informed of their vehicle's repair status until completion.
• Process payments, deliver completed vehicles, and complete the Sales-to-Service customer handoff.

Requirements

• Strong attention to detail.
• Sense of urgency.
• Excellent communication.
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills.

Qualifications

• High School graduate or equivalent, 18 years or older required.

Skills

• Acceptable driving record and a valid driver's license in your state of residence.

Benefits

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Employee Stock Purchase Plan.
• Lithia Learning Center.
• Vehicle Purchase Discounts.
• Wellness Programs.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Comprehensive medical, dental, and vision plans.
• Paid holidays and vacation time.
• Short and long-term disability insurance.
• Paid life insurance.
• A 401(k) retirement plan.
• An employee stock purchase plan.
• The Lithia Learning Center.
• Discounts on vehicles.
• Wellness programs.

About Us

Lithia & Driveway (NYSE: LAD) is a company that fuels its success through high-performing teams delivering Auto Done Easy for customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and key adjacencies - Driveway, DFC, and GreenCars. We champion entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.