Express Claims Advocate

Location: Remote

ERGO NEXT's mission is to help entrepreneurs thrive. We’re building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized, and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow.

About the role

We are looking for a motivated Express Claims Advocate with a focus on Commercial General Liability handling lower complexity, fast resolving claims. You will join a team of experienced claims professionals and will investigate and resolve general liability claims within your authority to provide the best possible claim outcome while adhering to our claims philosophy and policies.

Responsibilities

• Manage, investigate, and resolve commercial general liability property damage claims, including evaluating coverage, liability, damages, and settle claims within prescribed authority levels.
• Recommend ultimate resolution on assigned cases in excess of your authority to local claims management.
• Evaluate insurance coverage based on claim report, the insurance policy, the investigation, and applicable statutes and case law to determine if a claim can be accepted as being within coverage.
• Communicate with policyholders, witnesses, and claimants to gather information regarding claims, refer tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Respond to various written and telephone inquiries including status reports.
• Comply with all statutory and regulatory requirements of all applicable jurisdictions and meet detailed quality assurance standards and performance goals.
• Demonstrate strong customer service skills, including listening and showing empathy.
• Effectively manage a high volume of claims with varying complexity while meeting quality and performance goals.

Requirements

• At least 2+ years of claims handling experience including coverage and liability or relevant experience.
• Strong written and oral communication skills, as well as strong interpersonal, analytical, investigative, and negotiation skills.
• Mac literate, including proficiency with Google and Microsoft products.
• The capabilities, skills, and knowledge required are normally acquired through a Bachelor's degree.
• Must have, or be able to promptly obtain, a Texas Independent Adjuster License.

Skills

• Experience with Commercial General Liability claims.
• Enthusiastic with an emphasis on teamwork in a remote environment.
• Self-starter, reliable, flexible toward change, and thrives in ambiguity.
• Adaptability in a fast-paced, high-volume environment with strict deadlines and aggressive goals.

Benefits

• Partially subsidized medical plan.
• Fully subsidized vision and dental options.
• Life insurance and disability insurance.
• 401(k) retirement plan.
• Flexible paid time off.
• Parental leave.
• Annual performance-based incentive program.

Pay

US Annual Base Salary Range for this full-time position: $60,000—$80,000 USD.