Claims Advocate

Essential Job Functions and Responsibilities

• Set-up new claims in CIA’s agency management system (EPIC).
• Record, track and maintain claim files for clients, ensuring timely payments, coverage decisions and addressing disputes from insureds and claimants.
• Collect, interpret, and distribute vast amounts of information from various sources relating to the handling of claims.
• Communicate with insureds to secure claim information, discuss various claim handling scenarios and possible obstacles prior to reporting claims.
• Cook up coordination with carriers, Producers, and insureds on claim review meetings.
• Aid Producers in coverage determinations.
• Generate special claims projects as assigned.
• Other duties as assigned by your manager.

Knowledge, Skills, and Abilities

• Ability to manage scenarios of an urgent nature with an ability to maintain composure under situations of duress.
• Knowledge/awareness of coverage application from policies and order of coverage presence in claim filing scenarios.
• Ability to develop good working relationships and workflows with clients by providing prompt and accurate service.
• Strong analytical skills and the ability to analyze and organize data.
• Time management and ability to meet deadlines.
• Strong organizational skills and ability to multitask.

Minimum Qualifications

• 2+ years of experience in commercial insurance, specifically P&C.
• Excellent verbal and written communication skills as well as stellar interpersonal skills.
• Strong organizational skills, recordkeeping, note-taking, and advanced typing.

Operations

Brentwood, TN