Claims Advocate
About the role
HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.
Summary
The Commercial Claims Advocate is responsible for claim consulting and management service to clients including escalated claims issues, carrier relationships and auditing of the claim handling process as well as the overall agency loss financials.
Essential Duties and Responsibilities
- Provide outstanding senior claim advocacy services to clients as assigned
- Effectively communicate to internal agency staff, as needed, on risk management or complex coverage issues
- Oversee the commercial property and casualty losses for the agency
- Facilitate effective claim meetings with clients, prospects, and carriers in order to meet the needs of the clients
- Develop and maintain positive relationships with insurance carrier partners
- Analyze the Workers Compensation historical loss data to assist with management of Workers Compensation process
- Update internal staff on claim issues as necessary
- Aid clients and agency personnel with the development of claim reports analysis as needed
Requirements
- Minimum of 5 years of experience commercial insurance experience in claims or underwriting
- Superior customer service, analytical, problem solving and conflict resolution skills
- Must be a self-starter with excellent written and verbal English communications skills
- Strong multi-line commercial insurance knowledge and technical understanding of all coverage forms
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
- Ability to read and analyze diverse coverage forms and provide guidance to staff members
- Ability to work in fast-paced, multi-tasking environment
- Maintain the highest level of confidentiality and discretion
Education, Licensing or Certification Requirements
- Risk Management/Business Bachelor’s Degree preferred
- Professional Certification preferred
Department
Claims Management
Required Experience
5-7 years of relevant experience
Required Travel
Negligible
Required Education
Bachelor's degree (4-year degree)