Claims Representative

About the role

The Hoosier Lottery Claims Representative Temp will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed.

Responsibilities

• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing;
• Aid Hoosier Lottery staff with daily office duties;
• Answer claims hotline and assist customers with questions;
• Aid with PR photos of winners when needed.

Job Requirements

• High School diploma or equivalent
• Excellent customer service skills
• General knowledge of and ability to operate a telephone and cash register
• Basic knowledge of clerical procedures, methods, and principles
• Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word
• Proficient with modern office equipment including computer, fax machine, and scanners