Claims Advocate

About the role

The organization operates within the insurance brokerage industry, focusing on commercial and personal lines insurance. It addresses the challenge of managing risk for individuals and businesses by providing access to top insurance markets and exclusive representation with multiple insurance companies. The organization combines the personalized relationships and culture of a local agency with the resources of a large nationally recognized insurance brokerage.

The Claims Advocate role serves as a trusted advisor for commercial insurance clients by managing claims throughout their lifecycle. This position contributes by improving claim outcomes, controlling costs, and enhancing client service through strategic support and effective communication among clients, insurance carriers, and internal teams.

Responsibilities

• Serve as the primary claims resource for assigned commercial clients.
• Assist with investigations, documentation, and claim-related inquiries.
• Monitor and manage open claims, ensuring timely communication.
• Review claim reserves, settlement strategies, and claim trends.
• Support workers'' compensation claims and return-to-work programs.
• Prepare claim reports and recommendations for clients and stakeholders.
• Collaborate with internal teams, carriers, and third-party administrators.
• Identify opportunities to reduce claim costs and improve risk management.

Requirements

• Active Property & Casualty Insurance License.
• Preferred 5+ years of experience in commercial claims, insurance, or risk management.
• Strong knowledge of commercial insurance coverages and claim processes.
• Preferred experience with property and casualty and commercial lines claims.
• Excellent communication, analytical, problem-solving, and relationship skills.
• Proficiency with claims systems, agency management platforms, and Microsoft Office.

Benefits

• Health, Vision, Dental, HSA/FSA, and Life Insurance.
• 401(k) retirement plan.
• Wellness program with HSA incentives.
• Paid time off including vacation and sick time.
• Paid license renewal and continuing education.
• Ongoing training and career development.