Claims Advocate

Job Summary

Acrisure is seeking a Claims Advocate to join our growing team. The Claims Advocate provides insurance claims support and builds relationships with customers through a high level of service. This individual helps to fuel client growth through the highest level of advisory services. This role contributes to continuous process improvement and proactively works toward achieving agency and team goals.

Responsibilities

• Responsible for agency claim reporting by filing claims with carriers, confirming claim set-up, and providing initial claim information to clients with proper internal documentation
• Promotes and educates clients on direct reporting of claims to their carrier
• Responds to client and team telephone calls, emails, inquiries, and requests in a timely and professional manner
• Participates in internal team meetings to address developing client claim concerns and assists in the creation of a plan for resolution
• Engages in proactive communication between clients and insurance carriers
• Generates claim status reports and claim data for client meetings or at the request of the service team
• Participates in the delivery of claim updates and claim reviews for clients as assigned
• Helps in the creation and update of claim deliverables
• Facilitation of claim resolution for clients
• Completes high level claim and reserve reviews
• Completes claim analysis prior to unit stat filing and provides summaries of open claims to the client team
• Aids in the creation of new client resource tools

Requirements

• Must be comfortable in an electronic environment with strong computer skills
• Strong working knowledge of Microsoft Office Products
• Excellent verbal and written communication skills
• Excellent people skills and ability to maintain professionalism in a team hybrid environment
• Strong organizational skills

Education and Experience

• High school graduate; college degree a plus
• 3 years of customer service experience preferred
• Life, Accident & Health (LAH) license preferred; or willingness to obtain within a specified timeframe