Claims Advocate

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

About the role

PartnerSource, a partner of Gallagher's, provides an innovative alternative to traditional workers’ compensation for Texas employers through Occupational Injury Benefit Programs. As a leading consulting firm in this specialized market, PartnerSource helps businesses design, implement, and optimize their programs while providing strategic guidance focused on risk mitigation, regulatory compliance, and employee care.

Responsibilities

• Handle benefit appeals and support claims-related engagement activities
• Audit claims files along with completing review active cases for recommendations
• Review TPA systems and evaluate coverage concerns
• Ensure claim letters are accurate, complete, and appropriately drafted before client meetings
• Support attorney Team Leaders by:
  • Reviewing how claims were investigated and identify opportunities for improvement
  • Identifying missing information or exposures
  • Helping the team stay proactive rather than reactive
• Participate in customized client engagement activities based on client needs
• Assist with ERISA compliance claim audits
• Review denied benefit claims that move into ERISA appeals

Requirements

• 3 years of relevant claims experience, with adjuster experience preferred
• Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint
• Exceptional verbal, written and interpersonal communication skills, including responsiveness
• Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information

Qualifications

• Experience in occupational injury claims
• Liability claims experience
• Strong investigative/analytical mindset
• Comfortable digging into claim details and identifying issues
• Ability to articulate recommendations clearly, positively, and professionally
• Familiarity with non-subscription claims

Benefits

• Medical, dental, and vision plans (effective from day one)
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing
• Charitable matching gift program

Pay

The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.