Export Documentation Specialist

Responsibilities

• Complete accurate export paperwork in a timely manner for customers prior to shipment arriving at destination.
• Provide information or answer inquiries quickly and professionally with other departments, customers, and shipping lines.
• Problem solve within the company as well as with outside sources, referring to quality, quantity, or other concerns.
• Conduct thorough review of export documents to ensure accuracy, completeness, and adherence to company standards.
• Input AES and Manifest bookings, enter L/C or shipping instructions, apply for Phytos by utilizing government websites.
• Maintain an organized folders and filing system.
• Order supplies and manage equipment when issues occur.
• Update and maintain manual with revised information.
• Scan and make copies of documents.
• Record keeping of contract reports as payments are advised.
• Assume coworker’s duties when on vacation or out of the office.
• Use courier services such as FedEx, UPS, and DHL to track shipments and make labels.

Requirements

• Demonstrated attention to detail, accuracy, and time management/multitasking.
• Microsoft Office Suite and third-party website experience.
• Ability to communicate and work well in a team setting.
• Customer service experience (this position will be working with customers and multiple shipping lines).
• 6 months export experience preferred.
• 6 months customer service experience preferred.
• High school diploma or equivalent.
• Associate degree preferred or equivalent experience.

Additional Position Information

• Ability to sit for long periods of time.
• Willingness to work extended hours during peak season and occasional weekends.
• The ability to lift up to 40 pounds.