Expert, Outbound Business Sales - Nashville | On site |

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Responsibilities

• Outbound Calls: Make a high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns. Handle daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.
• Customer Research: Perform research to understand customers' unique needs and select appropriate product/service information messaging, effectively meeting the needs of individual business customers. Use product knowledge to showcase products and solutions, building quotes for business customers. Utilize quote builder and Salesforce to build sales quotes based on meetings/sales conversations with customers.
• Verification: Partner daily with Business Verification, Credit Underwriting, and Fraud teams to verify and validate all new logo business customers.
• Lead Management: Carefully follow the lead management processes in Salesforce to qualify customers. This includes researching the business through various resources to prevent fraud and protect the company.
• Field Sales Partnerships: Facilitate direct field sales partnerships with Account Executives for all deal sizes based on customer needs, in the SMB and ENT space.
• Customer Support: Provide follow-up care for customers with billing, device, or service issues. Work with Business Technical Support, Busines Sales Support, and Care to support business customers and handle escalations for Telesales experts.

Education and Work Experience

• High School Diploma/GED (Required)
• Less than 2 years Outbound commissioned environment (Preferred)
• Less than 2 years Business customer service, sales, or retention (Preferred)

Knowledge, Skills and Abilities

• Organization and Task Management: Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking.
• Communication and Collaboration: Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role.
• Technology Proficiency: With Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications.

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

Safety Sensitive Position

No

Benefits

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

T-Mobile's Commitment to Diversity and Inclusion

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Application Information

T-Mobile's job applications include an agreement providing that applicants and T-Mobile will arbitrate certain claims. A link to download and review the full Arbitration Agreement will be available before submission. Submitting an application indicates acceptance of the Arbitration Agreement, so applicants are encouraged to read it carefully.