Expert, Commercial Applications

About the role

This role combines technical leadership with business partnership, requiring someone who can bridge the gap between complex technical solutions and commercial business needs. The person is responsible for managing and evolving our commercial technology stack while leading high-performing engineering teams to deliver exceptional solutions for our internal and external customers.

Key Responsibilities

• Partner with Sales, Marketing, and other commercial stakeholders to develop innovative solutions
• Maintain exceptional relationships with business partners across the commercial organization
• Capture and maintain requirements for complex business problems, translating high-level specifications into scalable technical solutions
• Work with stakeholders to understand market needs and vision, quickly turning concepts into demonstrable applications
• Lead teams of engineers to deliver high-quality experiences through iterative delivery cycles and test-and-learn approaches
• Manage the health of commercial platforms across all dimensions: quality, security, performance, and compliance
• Drive technical excellence through implementation of best engineering practices including design reviews, code reviews, continuous integration, and test-driven development
• Integrate systems through leveraging modern integration approaches
• Build and maintain the Americas commercial technology stack strategy, tooling, and processes
• Manage system configurations, setups, and provide production support as needed
• Maintain system SLAs and track KPIs for both business outcomes and operational performance
• Optimize technology investments across the commercial platform ecosystem
• Evaluate and analyze potential new technologies, identifying opportunities and redundancies in the Commercial Technology space
• Own and optimize the Salesforce Marketing Cloud platform, ensuring it is configured, maintained, and leveraged to its full potential across campaigns and customer journeys
• Guide and mentor teams of software engineers, fostering an environment that adheres to industry best practices
• Communicate effectively with teams and leadership, ensuring consistent messaging and clear understanding of business direction and strategy
• Oversee training and user adoption initiatives, serving as a platform evangelist and super-user
• Contribute technically to architecture, design, and implementation decisions
• Maintain close relationships with technology vendors, utilizing them for support and issue resolution
• Stay current with emerging technologies in the commercial technology space
• Maintain a strong working relationship with the Salesforce Marketing Cloud account team to stay current on product roadmap and new feature adoption

Required Qualifications

• BA/BS or MS degree in Computer Science, related engineering field, or equivalent years of experience
• 10+ years of experience in marketing technology or commercial platform operations
• 3+ years managing technology solutions on Salesforce (SFDC)
• Working knowledge of Salesforce platform and ecosystem
• Familiarity with AMPscript, SSJS, or SQL for dynamic content and data queries within SFMC
• Experience with system integrations, APIs, and cross-platform solutions
• Proficiency in Agile, Kanban, and Waterfall project management methodologies
• Demonstrated ability to manage and maintain cross-functional relationships across technical, marketing, and business teams
• Ability to prioritize initiatives in dynamic environments based on business impact
• Strong business acumen with experience developing and managing delivery roadmaps
• Excellent communication and interpersonal skills
• Highly motivated self-starter with ability to work independently and drive results

General Description Of All Benefits

We are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Benefits include family benefits, commercial benefits, employee assistance program, and more. For more details, please refer to the Applicant Privacy Policy.