Experienced Student Loan Staff (Remote)

About the role

Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Responsibilities

• Call consumers to secure payments on past due student loan accounts.
• Ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations.

Qualifications

• High School diploma or equivalent
• Access to high-speed internet required
• 2+ years' experience with Tuition or Private Student Loan Collections
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to remain in a stationary position 95% of the time
• Ability to exchange accurate information effectively over the phone

For Remote Positions

• The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available:
  • Medical, dental and vision
  • 401k retirement plan with employer matching
  • Paid time off and paid holidays

Pay

$18–25/hour based on experience