Experienced Student Loan Staff (Remote)

This is a remote/work-from-home position. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Pay

$18–22/hour based on experience

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401k retirement plan with employer matching
  • Paid time off
  • Paid holidays

Responsibilities

• Call consumers to secure payments on past-due student loan accounts
• Ensure all work is performed in compliance with company policies and local, state, and federal collections laws and regulations

Requirements

• High school diploma or equivalent
• Access to high-speed internet with the following minimum specifications:
  • Broadband internet connection (no DSL or dial-up)
  • Hard-wired connection required (no Wi-Fi or Wi-Fi hotspots)
  • Speed test results: 25 Mbps download, 20 Mbps upload
• FDCPA knowledge preferred
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem-solve and multitask
• Willingness to maintain confidentiality
• Ability to remain in a stationary position 95% of the time
• Ability to exchange accurate information effectively over the phone

Work Conditions

• Noise level in the work environment is usually moderate
• Work environment is primarily indoors
• Little to no travel required
• Essential functions can be performed with or without reasonable accommodation