Experienced Student Loan Staff (Remote)

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

About the role

This is a remote/work from home position.

Pay

$18-25/hour based on experience

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package including medical, dental and vision
• 401k retirement plan with employer matching
• Paid time off and paid holidays

Responsibilities

• Call consumers to secure payments on past due student loan accounts
• Ensure all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations

Requirements

• High School diploma or equivalent
• Access to high-speed internet required
• 2+ years' experience with Tuition or Private Student Loan Collections
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to remain in a stationary position 95% of the time
• Ability to exchange accurate information effectively over the phone

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

Work Conditions

• The work environment is primarily indoors with a moderate noise level
• The position requires little to no travel
• You are acknowledging that you can perform the essential functions with or without a reasonable accommodation

Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.