Experienced ServiceNow HR Application Analyst

Responsibilities

• Participates in an application project by setting clear goals and objectives, and completing tasks in a timely manner
• Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst
• Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application
• Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects including testing, documenting, and configuration within the application
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
• Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives
• Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Provides ongoing support and maintenance as assigned

Qualifications

• H.S. Diploma/GED
• 7+ years Relevant experience
• Or Bachelor of Arts or Science
• 3+ years Relevant experience

Skills

• Hands on experience with the ServiceNow HR modules
• Experience with project management and software development lifecycle
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously

Pay

Salary is commensurate with experience.

Schedule

The position is based in Philadelphia but is eligible to be performed remotely from within the United States. For remote work outside PA/NJ/DE/MD, employment will be through a third party.