Experienced Restoration Project Manager in Elkridge 60k plus

Join SERVPRO Team Holland as a Restoration Project Manager in Elkridge, MD. This role emphasizes customer service, revenue growth, and staff development within a supportive and growth-oriented environment.

Pay

Competitive salary of $20.00 - $26.00 per hour based on experience, with team bonus eligibility.

Benefits

• Sick, vacation, and holiday pay (PTO)
• 401(k) retirement plan
• Health, dental, and vision insurance plans
• Critical illness and accident plans
• Life insurance
• Paid training
• Career progression and internal promotional opportunities
• Uniforms provided
• Equipment and tools provided

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and tracking reviews
• Provide prompt responses to potential customers, demonstrating priority and professionalism
• Coordinate crews and resources for active projects, overseeing project scopes and estimates
• Maintain clear communication with clients, teammates, vendors, and insurance representatives
• Oversee production expenses, including equipment, vehicles, and material assets
• Ensure adherence to safety guidelines and risk management practices
• Participate in the recruitment, hiring, and training of production teammates

Requirements

• Ability to work in a 24/7/365 operational environment
• Previous experience in cleaning/restoration preferred
• High school diploma or GED
• IICRC certifications preferred; Xactimate® experience is a plus
• Valid driver’s license
• Ability to lift 50-100 pounds regularly
• Comfort working in various environments (e.g., crawl spaces, attics)
• Travel flexibility, including local and out-of-state trips when necessary
• Successful completion of a background check