Experienced Restoration Project Manager in Elkridge

Job Summary

Join SERVPRO Team Holland as our newest Restoration Project Manager in Elkridge, MD!

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and tracking reviews
• Provide prompt responses to potential customers, demonstrating priority and professionalism
• Cookordinate crews and resources for active projects, overseeing project scopes and estimates
• Maintain clear communication with clients, teammates, vendors, and insurance representatives
• Oversee production expenses, including equipment, vehicles, and material assets
• Ensure adherence to safety guidelines and risk management practices
• Participate in the recruitment, hiring, and training of production teammates
• Ability to work a 24/7/365 job

Requirements

• Competitive salary of $18.00 - $26.00/hr based on experience, with team bonus eligibility
• Sick, vacation, and holiday pay (PTO)
• 401(k)
• Health, dental, & vision insurance plans
• Critical illness & accident plans
• Life insurance
• Paid training
• Career progression
• Internal promotional opportunities
• Uniforms provided
• Equipment and tools provided
• Ability to work a 24/7/365 job
• Previous experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred; Xactimate® experience is a PLUS!
• Valid driver's license
• Ability to lift 50-100 pounds regularly
• Comfort working in various environments (e.g., crawl spaces, attics)
• Travel flexibility, including local and out-of-state trips when necessary
• Successful completion of a background check

Qualifications

Self-motivated, proactive, responsible, and service-oriented

Skills

• Communication skills
• Teamwork and coordination
• Customer service
• Project management
• Emergency response
• Physical stamina and strength
• Adherence to safety guidelines

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Pay

Competitive salary of $18.00 - $26.00/hr based on experience, with team bonus eligibility.

Schedule

Ability to work a 24/7/365 job