Experienced Restoration Project Manager in Washington County 60k plus

Join SERVPRO Team Holland as a Restoration Project Manager in Hagerstown, MD. Hiring in Howard County, Washington County, Carroll County, and Baltimore.

About the role

We're seeking qualified and experienced Crew Chiefs to lead projects and our dedicated production crews. This pivotal role emphasizes customer service, revenue growth, and staff development. As a valued SERVPRO® franchise employee, you'll enjoy competitive pay and opportunities for continuous learning and growth. In this position, you will make a difference each and every day, helping make fire and water damage “Like it never even happened®!”

Responsibilities

• Manage the overall customer experience, ensuring satisfaction and tracking reviews
• Provide prompt responses to potential customers, demonstrating priority and professionalism
• Coordinate crews and resources for active projects, overseeing project scopes and estimates
• Maintain clear communication with clients, teammates, vendors, and insurance representatives
• Oversee production expenses, including equipment, vehicles, and material assets
• Ensure adherence to safety guidelines and risk management practices
• Participate in the recruitment, hiring, and training of production teammates

Requirements

• Ability to work a 24/7/365 job
• Previous experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred; Xactimate® experience is a plus
• Valid driver's license
• Ability to lift 50-100 pounds regularly
• Comfort working in various environments (e.g., crawl spaces, attics)
• Travel flexibility, including local and out-of-state trips when necessary
• Successful completion of a background check

Pay

Competitive salary of $18.00 - $26.00 per hour based on experience, with team bonus eligibility.

Benefits

• Sick, vacation, and holiday pay (PTO)
• 401(k)
• Health, dental, and vision insurance plans
• Critical illness and accident plans
• Life insurance
• Paid training
• Career progression and internal promotional opportunities
• Uniforms provided
• Equipment and tools provided