Experienced Office Manager

About the role

Jackson Hewitt is looking for an Experienced Office Manager to lead our Seguin, TX location and help clients navigate tax season with confidence. This is a dynamic, people-focused role where your organizational skills and leadership make a real difference. If you thrive in a fast-paced environment and love helping a team succeed, we want to hear from you!

Jackson Hewitt is one of the nation's largest tax preparation service providers, with thousands of locations dedicated to helping hardworking Americans maximize their tax returns. Clients trust us for our accuracy, affordability, and personalized service year after year. Our team members enjoy a supportive work culture, competitive compensation, and the satisfaction of making a meaningful impact in their community.

Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

Responsibilities

• Oversee daily office operations to ensure efficiency, accuracy, and exceptional client service
• Recruit, train, and supervise tax preparation staff and support personnel
• Monitor office performance metrics and drive revenue growth goals
• Ensure compliance with Jackson Hewitt policies, procedures, and tax regulations
• Manage scheduling, staffing levels, and employee performance reviews
• Build and maintain strong client relationships to encourage repeat business and referrals
• Handle cash management, reporting, and daily reconciliation duties

Requirements

• Prior office management or supervisory experience required
• Experience in tax preparation or financial services strongly preferred
• Strong leadership, communication, and team-building skills
• Proficiency in Microsoft Office and general computer literacy
• Ability to manage multiple priorities in a high-volume, seasonal environment
• Customer-service oriented with a professional and approachable demeanor
• High school diploma or equivalent required; additional education a plus
• PTIN Certification: Yes

Benefits

• Flexible scheduling
• Various rewards
• Free tax training and continuing education for tax preparers