Experienced Intake Coordinator

About the role

At Peace Healthcare Agency is seeking an experienced, highly organized, and compassionate Intake Coordinator to join our growing team. This role serves as the primary point of contact for new clients, families, referral sources, and healthcare professionals, ensuring a smooth and professional experience for every client.

Responsibilities

• Serve as a primary point of contact for new clients, families, referral sources, and healthcare professionals.
• Conduct initial intake calls and gather accurate client information.
• Communicate with clients and families regarding services, intake procedures, and next steps, including Russian-speaking clients when applicable.
• Explain available services and guide clients through the intake process.
• Coordinate assessments, appointments, interviews, and admissions.
• Collect, review, and track required documentation.
• Follow up with clients and referral sources regarding pending information and requirements.
• Maintain accurate and organized client records.
• Coordinate with internal teams to ensure a smooth transition from referral to service.
• Monitor pending referrals and ensure timely follow-up.
• Handle phone calls, emails, SMS, and other forms of communication professionally.
• Address client and family questions or concerns and escalate issues when appropriate.
• Maintain confidentiality and follow agency policies and applicable healthcare regulations.
• Provide a welcoming, professional, and compassionate experience to every client from the first interaction.

Requirements

• Fluent in English (required).
• Russian-speaking (preferred).
• Previous experience in intake, healthcare coordination, home care, admissions, case management, or a related healthcare position (required).
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Excellent follow-up and attention to detail.
• Comfortable handling multiple calls, referrals, and priorities.
• Professional, dependable, and compassionate.
• Strong computer and documentation skills.

Preferred Qualifications

• Experience working in home care, healthcare, behavioral health, or services for individuals with disabilities.
• Experience with intake or electronic healthcare/client management systems.
• Knowledge of healthcare documentation and referral processes.

Benefits

• Join a growing healthcare organization.
• Make a meaningful difference in the lives of individuals and families.
• Use your Russian language skills to help make healthcare services more accessible.
• Work alongside a supportive and collaborative team.
• Build your career in healthcare intake and care coordination.
• Be part of an organization where your communication, organization, and healthcare experience truly matter.