Intake Coordinator

About the role

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. We believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day.

Responsibilities

• Manage and accept referrals.
• Initiate appropriate communication with clinical and operations teams based on the needs of referred individuals to facilitate appropriate placement and/or services.
• Administer the referral process; work with the clinical and operations teams to facilitate individual placement and obtain appropriate services for individuals.
• Collect, verify, record, and process intake demographics, insurance/payment, and referral information.
• Create files for new individuals and ensure intake paperwork has been completed/requested.
• Input data and complete all placement paperwork, identifying problems and resolving issues that would prevent successful documentation/entry.
• Secure funding information and verify funding/insurance coverage arrangements.
• Complete all reporting requirements consistent with corporate and regulatory standards.
• Apply knowledge and understanding of programs, policies, procedures, and information to serve as a resource and assist others in resolving administrative issues within scope of authority.
• Assist with emergency coverage and crisis intervention support as needed.

Qualifications

• Bachelor's Degree in Human Services or related field preferred.
• Two years of experience preferred.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
• Self-motivated and detail-oriented with ability to multi-task.
• Excellent communication and organizational skills.
• Commitment to the company’s mission and values.

Benefits

• Full compensation/benefits package for full-time employees.
• 401(k) with company match.
• Paid time off and holiday pay.
• Complex work adding value to the organization’s mission alongside a great team of co-workers.
• Job security with nationwide career development and advancement.