Experienced Fire Sprinkler Service Technician (union)

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, seeks a skilled Fire Sprinkler/Suppression Technician to join our team. This position involves receiving service calls, diagnosing and repairing sprinkler systems, and providing excellent customer service.

Responsibilities

• Receive service calls from the Service Resource Center and describe equipment/system malfunctions.
• Contact customer representatives to determine equipment/system issues.
• Perform service and repairs on various types of sprinkler systems, including wet, dry, pre-action, deluge, and fire pumps.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Communicate effectively with district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer signatures.
• Participate in a scheduled On-call rotation.
• Perform other duties as assigned.

Requirements

• At least 3 years of documented experience in Fire Sprinkler/Suppression industry. 5 years, preferred.
• NICET I or able to obtain NICET certification within 6 months of employment.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• A High School Diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Able to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Overnight travel will be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Adhere to, implement, and always follow safety guidelines and procedures.
• Maintain strong organizational skills, have a positive attitude, and be able to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.

Preferred

• NICET Level II certification.
• Journeyman License, preferred but not required.
• OSHA-30 S12 COFS13 COFS16 COFS17 COF certifications.

Pay & Benefits

The pay range for this position is $28.25 - $48.35 hourly, determined by the Collective Bargaining Agreement/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, exceptional candidates may bring unique skills and experiences that warrant consideration beyond the stated range. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.