Full Time Field Service Technician

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Field Service Technician in the Rochester, NY area. The territory consists of 70+ kiosks, with approximately 40 hours per week.

About the role

You will begin as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks, and 3rd party service (Eco-ATM, Pokémon). The role involves routine service, on-call repairs, new kiosk installations, and monitoring machines for issues.

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand or schedule).
• Perform on-call repairs or adjustments when machines go out of order.
• Install new kiosks or swap older machines in the local area.
• Monitor machines daily for issues and contact stores to resolve connectivity or power problems.
• Track inventory for re-stocking machines.
• Grow revenue by optimizing machine locations, uptime, product mix, and store relationships.
• Participate in safety and health programs, including reporting hazards and wearing required PPE.

Requirements

• High School Diploma or GED.
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations, or customer service (preferred).
• 1-3 years of experience in a similar role (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write, and speak fluent English, including technical terminology.
• Valid driver’s license with an excellent driving record (major violations will disqualify candidates).
• Reliable transportation with automobile insurance (mileage reimbursement provided).
• Reliable cell phone (reimbursed).

Skills

• Computer literacy (Microsoft Word, Excel, Outlook).
• Professional representation of Hillman at all times.
• Ability to work weekends when required.

Work Environment and Physical Demands

• Sales/service environment with varying store setups; may be exposed to cramped quarters, dust, fumes, or odors.
• Daily travel required, potentially up to 200 miles per day.
• Hand/eye coordination, functional vision, and hearing required.
• Medium physical demands: lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

Pay

$23–$25 per hour, based on experience.

Benefits

• Health, Dental, Life, Short- and Long-term Disability Insurance.
• 401k plan.
• Wellness Program.
• Employee Stock Purchase Plan.
• Vacation, Paid Time Off, Sick Days, and Floating Holidays.
• Car allowance, cell-phone reimbursement, and corporate gas card for business miles.