Full Time Field Service Technician

About the role

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Richmond, VA area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon). The territory consists of 70+ kiosks and number of hours per week is around 40.

Pay

This is an hourly role based on experience ranging from $24 - $25 an hour.

Benefits

• Company car provided
• Cell-phone reimbursement
• Corporate gas card for business miles
• Health, Dental, Life-, Short- and Long-term disability insurance
• 401k plan
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Responsibilities

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule)
• Perform on-call repairs or adjustments to the machine when the machine goes out of order
• New kiosk installations or swap newer kiosks of machines in the local area
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Requirements

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred)
• Prior experience in retail merchandising, field operations and customer service (preferred)
• A minimum of 1-3 years of experience in a similar profile (preferred)
• Experience with tools and troubleshooting mechanical problems
• Ability to read, write and speak fluent English to include technical “jargon”

Skills

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Excellent driving record with a valid driver's license; clean driving record is mandatory
• Reliable transportation with automobile insurance (mileage reimbursement)
• Reliable cell phone (reimbursed)

Work Environment and Physical Demands

• Sales/Service Environment varies due to location/store set-up; may be exposed to cramped quarters, dust, fumes, or odors
• Travel required daily; may have to drive 200 miles daily
• Hand/eye coordination required
• Functional vision and hearing required
• Medium lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.